Return Policy
We strive to deliver the highest quality chocolates and ensure every purchase leaves you delighted. If for any reason you're not satisfied, we're here to help. Please review our return policy below:
Eligibility for Returns
Damaged or Defective Items: If your chocolates are damaged or defective, please contact us within 7 days of receiving them.
Incorrect Orders: If you receive the wrong item, we’ll gladly replace it or provide a refund.
Steps to Request a Return or Refund
Contact Us: Call us at (203) 453-5226, or bring the damaged/defective items to the store with your receipt
Proof of Issue: To expedite the process, include a photo of the damaged or incorrect item.
Resolution Options:
Replace the item
Refund the purchase (to the original payment method)
Offer store credit for future purchases
Non-Returnable Items
Custom or personalized orders unless defective or damaged
Seasonal or holiday-specific items after the holiday date
Items purchased during clearance sales
Shipping for Returns
If we request the return of an item, we will provide a prepaid shipping label.
Refunds or replacements will be processed once we receive and inspect the returned item.
Satisfaction Guarantee
Your happiness is our priority! If you're unsatisfied with your purchase for any reason not covered above, please let us know, and we'll do our best to make it right.
We appreciate your understanding and support as we continue to craft chocolates with care and passion.
For questions or assistance, contact us anytime at [your email/phone].
Let me know if you'd like any adjustments or additional details tailored to your shop!